Frequently Asked Questions
General
Do you offer any loyalty or referral programs?
Currently, we do not have loyalty or referral programs, but we will update our customers once we launch them.
Can I contact MelaMandi for product advice?
Absolutely! You can reach us via email at MelaaMandi@gmail.com or call/WhatsApp during our support hours (Monday–Saturday, 10 AM – 5 PM).
Are your products genuine and high quality?
Yes! We carefully curate each product to ensure it solves real problems and meets quality standards while staying affordable.
Where is MelaMandi located?
We are a family-run business based in Mumbai, India.
What kind of products do you sell?
We offer a wide range of products including home improvement, kitchenware, pet care, baby & kids items, men’s and women’s accessories, beauty and personal care, electronics, fitness products, and more.
Shipping & Delivery
What happens if my package is delayed?
While we strive for timely delivery, delays can occur due to courier issues or unforeseen circumstances. Please contact us at MelaaMandi@gmail.com
Can I track my order?
Yes, tracking details are shared via email and SMS. You can also check the status directly on the courier’s tracking page.
Do you offer free shipping?
Yes! Free shipping is available on orders above ₹499.
How long does delivery take?
Orders are processed within 1–2 business days. Delivery usually takes 5–7 days depending on your location.
Do you ship across India?
Yes, we ship to all locations within India using trusted courier partners like Bluedart, DTDC, Delhivery, XpressBees, EcomExpress, and Ekart.
Payment Related
Are my payments secure?
Yes! We use Razorpay as our payment gateway, which ensures secure and encrypted transactions.
Is Cash on Delivery (COD) available?
Yes, COD is available. Please note that COD orders require verification over a phone call before shipment.
What payment methods do you accept?
We accept all major payment methods including COD, UPI, cards, and net banking.
Returns & Refunds
How long does it take to get a refund?
Refunds are processed to your original payment method within 8–15 business days after we inspect and approve your returned item.
Who pays for return shipping?
Customers pay a fixed return shipping fee of ₹100.
What is your return policy?
We offer a 5-day return policy from the date of delivery. Items must be unused, in original packaging, and accompanied by the receipt or proof of purchase.